Another Linksys WRT54G problem

My latest job was at the Fiore Winery here in Harford County, MD.

It was a similar problem with the TECHLAB 2000 call, except that none of the WRT54G routers worked (no NATng or Wireless). The only way to get an Internet connection was plugging directly into the modem.

After a myriad of troubleshooting techniques (updated firmware, reset to default firmware, swapped routers) it appears that the issue is with the ISP.

The cable modem had recently been swapped out, and that is when everything started going south.

Unfortunately, it was left up to Mike (the sales manager) to contact the ISP to verify a number of red letter items that were just now coming to light:

  1. There was supposed to be a static IP assigned, which does not seem to be the case.
  2. The connection was not allowed to be split at all, even when the router was setup for static IP.
  3. There was a second modem at another building on the property that did not work at all (no Internet activity).

Of course, Linksys support wasn't a whole lot of help either. I was on with them on two separate occasions, and they mostly had me doing the same or similar things I had already done.

This case will be left open until further communication from the customer.

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