No posts lately, been busy traveling and working. Haven't had too much going on in the BSC world. I did end up replacing my home Linksys router/modem. It was constantly loosing connection to the cable input. This was dropping my Vonage router out of commission too, so my first thought was that the Vonage adapter had gone bad. I got a new Vonage adapter, and it soon started acting the same. I installed the Surfboard modem, thinking it might be the load from the cable connection coming in. Nope. I then installed a D-Link Draft N Wireless Gigabit Router along with the standard Motorola Surfboard. That seemed to do the trick. I had the surfboard sitting in a dustbin in my storage closet, and the D-Link router cost @ 80 dollars. I fought with this thing for 3-4 months and it was merely $80 dollars away (the answer).
I thought that when Cisco bought Linksys that it would improve the shoddy performance and longevity. They are easy to setup and configure, but then they go belly up after a couple of years. I will stop recommending Linksys to customers until I come across a better performing product from them.
Friday, July 10, 2009
Wednesday, July 23, 2008
Another Linksys WRT54G problem
My latest job was at the Fiore Winery here in Harford County, MD. It was a similar problem with the TECHLAB 2000 call, except that none of the WRT54G routers worked (no NATng or Wireless). The only way to get an Internet connection was plugging directly into the modem.
After a myriad of troubleshooting techniques (updated firmware, reset to default firmware, swapped routers) it appears that the issue is with the ISP.
The cable modem had recently been swapped out, and that is when everything started going south.
Unfortunately, it was left up to Mike (the sales manager) to contact the ISP to verify a number of red letter items that were just now coming to light:
- There was supposed to be a static IP assigned, which does not seem to be the case.
- The connection was not allowed to be split at all, even when the router was setup for static IP.
- There was a second modem at another building on the property that did not work at all (no Internet activity).
Of course, Linksys support wasn't a whole lot of help either. I was on with them on two separate occasions, and they mostly had me doing the same or similar things I had already done.
This case will be left open until further communication from the customer.
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